An overview of

The referral process

The referral process can seem complicated and confusing, especially when you want your pet to be seen as quickly as possible. We’re here to explain how it works, and help to put you at ease.

Understanding

What is a referral?

A referral happens when your primary vet determines that your pet needs specialist advice or care. They might not have to expertise or the facilities needed, so they’ll recommend that your pet is seen at a specialist referral centre – which is where we come in.

All of our veterinary specialists are real experts in their field, so you can be sure that when you’re referred to us your pet is receiving the very best care.

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Here’s what happen when your pet is referred to us

Your primary vet sends us your pet’s details.

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Their referral case will include all of your pet’s medical information. In an emergency, they’ll make an appointment with us directly.

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Here’s what happen when your pet is referred to us

We get in touch with you.

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Once we’ve reviewed the case, we’ll contact you to arrange an initial consultation here at our practice.

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Here’s what happen when your pet is referred to us

We’ll decide on treatment together.

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We never make any decisions without your consent. We’ll make our recommendations and together we’ll decide on the best course of action.

Got any more questions?

We’re happy to help as much as we can. Why not take a look at our FAQs for more information?

Read our FAQs